Academic Forum
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Specialized workshops
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Practical sessions delivered by highly qualified instructors who will explain the different phases of diagnostics, design, implementation and evaluation of specialized topics. |
Keynote Conferences
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Delivered by world renowned authorities, these conferences cover the most relevant topics of interest today for the management of company-client relationships. |
Success Stories
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Colleagues will share their experiences regarding the development and implementation of the strategies and tactics used to manage their relationships with clients within their organizations. |
Discussion Panels
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Experts in the different areas of Contact Centers and who are involved with the management of customer relations, will share their vision of specific topis and their critical factors in these interactive sessions. |
Commercial Forum
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Trade Show
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Presentation of state of the art technology solutions and specialized services with face to face contact with the industry’s most important suppliers. |
Commercial Conferences
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Forum designed for industry suppliers to introduce and promote their technology and services solutions. |
Live Demonstrations
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Demonstrations of Call Centers / Contact Center, Customer Service, CRM / CEM, IP Communications and Technology. |
Facilities Site Tour
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Visits to Contact Centers in different business sectors with the aim of showing the main aspects of their operation in a real time setting. |
